Our Franchisees

Hear What Our Current Spa Franchise Owners Have to Say

At Hand & Stone, we are committed to always making our massage and skincare spa franchise owners feel supported. From your initial phone call to opening day and beyond, we will be by your side to help guide you through the ownership experience. We are proud to offer an opportunity that allows owners a work/life balance and as stress-free of an experience as possible.

As you do your research and try to find the perfect franchise fit, one of the most important indicators of a good company is the satisfaction of its current owners. We are proud of the amazing job our franchise owners have done in bringing our massage and skincare spa services to middle markets across the United States and Canada, and we would love for you to hear from them.

Below you will find testimonials from some of our current Hand & Stone franchise owners. Read through them to learn about other people’s experiences with our company and then reach out to us with any questions you may have. Visit our Steps to Ownership page to learn more. To talk with a member of the franchise development team, connect with us.

  •  - Toya Evans
    Toya Evans The matriarch of a franchise mother daughter trio - Toya Evans and daughters, Chanel Grant, and Lauren

    "Our business focuses on healthy products and lifestyles and we’re building our portfolio with the Hand & Stone brand. We love the continuous innovation, range of products, services and revenue model. Bringing affordable health and wellness options to the communities we serve is an important part of our mission. There’s no better feeling than to see someone coming out of a treatment ...totally relaxed!"

  •  - Jarom Bettinger
    Jarom Bettinger Pleasant Grove, Utah Franchisee

    "Hand & Stone has over 500 locations, but somehow operates like they have 50. From the day I signed the franchise agreement, I’ve had frequent and close support, especially with their pre-opening project coordinator, Jane, who was always a phone call away. We are now almost two months post-opening, and the support hasn’t slowed. Having never operated a spa before, I’m grateful for all of the resources available to set up my business for success. This franchisor understands that my success is key to their success, and it shows in the way they operate."

  • Eric Danver Largest Multi-Unit Franchisee

    "I was a client for a couple years and I really loved the whole membership model of this business. My wife and I were looking for new business opportunities and we were already impressed with the Hand & Stone brand but the leadership of the team was what made Hand & Stone the clear winner."

  • Bryn Erace Multi-Unit Franchisee

    "Bryn and her husband, Joe Erace, own six Hand & Stone Massage and Facial Spa locations in Pennsylvania and New Jersey, with two more Philadelphia spas opening in 2022. Ten years ago, Joe gifted Bryn a prenatal massage and she was hooked. After becoming a member and chatting with friends who were already franchise owners, she and Joe knew that this would be their next career move."

  • Erik Bostrom Multi-Unit Franchisee

    "I picked Hand & Stone because I really wanted to be on a franchise team, there's a power in having a network of owners that are working on the same thing you are that you can call on and use their experiences to help grow your business. I also love the industry, it's a growing industry and at the end of the day I know this business is helping people."

  • Teri Evans Multi-Unit Franchisee

    "I wanted to start my own business in the health and wellness industry and what attracted me to Hand & Stone is that when clients come to us, they leave better than when they came."

  • Jeff Flannery Multi-Unit Franchisee

    "After evaluating a few other concepts I realized a couple things; I love this industry and it's altruistic mission and there's only one brand to be with and that's Hand & Stone."

  • Nick Marco Hand & Stone Franchise Regional Developer & Owner, OH

    "I love franchising and I love having a team, but I also have a passion for supporting owners and managers all over the country as I continue to learn more. I want to share that knowledge."

  • Tina Kirch Stony Brook, NY

    "After learning all about Hand & Stone, their corporate team and their culture, this was a no brainer for me."

  • Heena Esmail Multi-Unit Franchisee Houston & Houston Memorial

    "What won me over was the corporate team and how there's such a big emphasis on education."

  •  - Ayesha Patel
    Ayesha Patel Single-Unit Franchisee

    "The franchise development team’s punctuality with information and follow up was something I’d never seen. The franchise sales director was there every day to answer my questions, which made the sales process streamlined and easy. Hand & Stone is the best spa out there for mass-market America, which made it more attractive than other brands. The company has a great model in place that is contributing to its growth, and the more I talked to other franchisees, the more I was intrigued."