Our Franchisees

Hear What Our Current Spa Franchise Owners Have to Say

At Hand & Stone, we are committed to always making our massage and skincare spa franchise owners feel supported. From your initial phone call to opening day and beyond, we will be by your side to help guide you through the ownership experience. We are proud to offer an opportunity that allows owners a work/life balance and as stress-free of an experience as possible.

As you do your research and try to find the perfect franchise fit, one of the most important indicators of a good company is the satisfaction of its current owners. We are proud of the amazing job our franchise owners have done in bringing our massage and skincare spa services to middle markets across the United States and Canada, and we would love for you to hear from them.

Below you will find testimonials from some of our current Hand & Stone franchise owners. Read through them to learn about other people’s experiences with our company and then reach out to us with any questions you may have. Visit our Steps to Ownership page to learn more. To talk with a member of the franchise development team, connect with us.

  • Erik Bostrom Multi-Unit Franchisee - Denver & Minneapolis

    Erik comes from a long line of franchisees, and sought after a brand that he could get excited about. He is a multi-unit franchisee across two states. Hear how Erik is leaning into his recruitment efforts and how it will help him grow his business.

  • Chanel Grant Multi-Unit Franchisee - Maryland & Virginia

    Chanel is a multi-unit, multi- brand franchisee alongside her mother and her sister. Her business portfolio focused on health and wellness ventures, so Hand & Stone was a perfect fit! What set our franchise opportunity above the rest for Chanel was our commitment to innovation in our products and services, which she is now on our Franchisee Innovation Committee.

  • Lorine Grosso Single Unit Franchisee - Colorado Springs

    After 25 years in the Air Force, Lorine and her business partner were ready for the next step in their career. As she was getting ready to open her first spa, Lorine decided to attend Massage Therapy school to fully understand the training her staff has gone through. In addition, listen to why Lorine thinks veterans make great franchisees!

  • Lisa Mascari Multi-Unit Franchisee - Las Vegas, NV

    After managing spas in Pennsylvania, Lisa and her business partner decided to take their business to Las Vegas. Lisa’s favorite part of being a Hand & Stone owner is welcoming her clients (some even by name!) and having them leave refreshed and relaxed.

  • Guillem Ortega Multi-Unit Franchisee - Portland, OR

    As a multi-unit franchisee from the Portland, OR area, Guillem recognizes that consumers are more concerned with their own wellness. He also sees the value in offering both massages and facials to appeal to a larger audience.

  • Kelli Marazzi Multi-Unit Franchisee - Florida

    Kelli & her husband Bill are actively growing their footprint in the Florida market, with plans to grow in the future. During her due diligence process, she really appreciated speaking with current multi-unit franchisees before making the jump into Hand & Stone, which we give all of the prospective franchisees the chance to do so.

  • Roger Reyes Multi-Unit Franchisee - Washington State

    Many of our franchisees have been members well before they were owners, and this was no different for Roger! After 25 years in Corporate America, he opened three spas in Washington State. Our membership model piqued Roger’s interest in the business, and the cherry on top is having his clients leave his spa with a smile.

  • Ken Silbert Multi-Unit Franchisee - New Jersey

    Ken & his brother Jeff own 10 spas in New Jersey for the past decade. Their goal was to be in the service industry and an offering that cannot be outsourced. Hand & Stone fit their business goals, and since joining the brand, they have enjoyed our attentive leadership team and our continuous additions to our service offerings.

  • James Egan Multi-Unit Franchisee - Florida

    After leaving the corporate world to pursue his own business, James realized he always loved the spa experience. His dream was to own two locations but after seeing firsthand how successful model can be, James grew his business to five locations in the South Florida area. James also describes the role of our Franchise Operations Consultants, and how they assist in multiple facets of the business.

  • Edward Oursler Multi-Unit Franchisee - Plymouth & Maple Grove, MN

    Edward is a multi-unit, multi-state franchisee from Minnesota. Edward highlights what kind of culture Hand & Stone promotes. Whether that is in his own spas where he is able to scale and reward his team or at a company-wide event where he can connect with fellow owners who are always willing to exchange ideas.

  • Debbie Gulledge Multi-Unit Franchisee - Florida

    Debbie & her husband Mike fell in love with the look and feel of our spas, which aligned with what they wanted to add to their portfolio. Debbie also speaks about the benefits of acquiring an existing spa, and how it added to her business.

  • Eric Danver Largest Multi-Unit Franchisee

    I was a client for a couple years and I really loved the whole membership model of this business. My wife and I were looking for new business opportunities and we were already impressed with the Hand & Stone brand but the leadership of the team was what made Hand & Stone the clear winner.

  • Bryn Erace Multi-Unit Franchisee

    Bryn and her husband, Joe Erace, own six Hand & Stone Massage and Facial Spa locations in Pennsylvania and New Jersey, with two more Philadelphia spas opening in 2022. Ten years ago, Joe gifted Bryn a prenatal massage and she was hooked. After becoming a member and chatting with friends who were already franchise owners, she and Joe knew that this would be their next career move.

  • Teri Evans Multi-Unit Franchisee

    I wanted to start my own business in the health and wellness industry and what attracted me to Hand & Stone is that when clients come to us, they leave better than when they came.

  • Tina Kirch Stony Brook, NY

    After learning all about Hand & Stone, their corporate team and their culture, this was a no brainer for me.

  • Jeff Flannery Multi-Unit Franchisee

    After evaluating a few other concepts I realized a couple things; I love this industry and it's altruistic mission and there's only one brand to be with and that's Hand & Stone.

  • Nick Marco Hand & Stone Franchise Regional Developer & Owner, OH

    I love franchising and I love having a team, but I also have a passion for supporting owners and managers all over the country as I continue to learn more. I want to share that knowledge.