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Meet the Team

The Minds Behind Our Spa & Massage Franchise

The Hand & Stone Massage and Facial Spa management team and staff have over 250 years of combined franchising experience. Together they have helped make our company an award-winning franchise and a leader in the massage and skincare spa industry. Read a bit about our executive team to learn more about us and then take the first step toward becoming a proud owner of a Hand & Stone location.

  • Headshot of John Teza

    John Teza

    Chief Executive Officer

    John Teza, CFE joined Hand & Stone as President and Chief Development Officer in 2020 and recently announced as the new Chief Executive Officer. John is an experienced franchising executive and has served in various C-level roles with several national brands across his twenty-year plus career. John has been a Hand & Stone member for ten years and recognizes the role the brand plays in his health and wellness routine. John looks forward to leading the next wave of Hand & Stone’s growth and to helping scale the benefits of the brand through robust franchise development. John’s passion for franchising stems from the belief that the franchise model is the single biggest and most accessible wealth creation vehicle in the US economy.

    Favorite Franchisee Phase: “To me, there is nothing better than the day a new spa opens. The opening represents the combined realization of a franchise owner’s bold action and faith in themselves, the consumer’s trust that the brand’s promise will be fulfilled anew, and the company’s ability to guide an owner through a well-designed and efficient opening process.”

    Favorite Spa Service: Deep Tissue Massage with CBD Oil

  • Headshot of Scott Brennan

    Scott Brennan

    Chief Financial Officer

    Scott’s entire career has been focused on finance functions for Private Equity ownerships. Prior to Hand & Stone, Scott focused on the aftermarket automotive industry at American Driveline Systems, Inc. and Diamond Triumph Auto Glass. Since joining the company in 2013 as the CFO, Scott has enjoyed seeing the brand grow its membership base and increase its number of locations across North America.

    Favorite Franchisee Phase: “When a franchisee purchases their second unit after operating their first for a short period of time. This proves that the unit economic model is solid, and they have decided to double down to support the growth of our brand and their own financial well-being.”

    Favorite Spa Service: Himalayan Salt Massage

  • Headshot of Cindy Meiskin

    Cindy Meiskin

    Chief Experience Officer

    Cindy is a health and wellness industry veteran with 20 years of experience. Before Hand & Stone, she was self-employed as a personal trainer and worked at a large New Jersey-based gym. Cindy joined the company in 2012 as Director of Training and has had multiple promotions prior to her current role.

    Favorite Franchisee Phase: “Meet the Team Day says it all.”

    Favorite Spa Service: Himalayan Salt Massage with CBD Oil

  • Headshot of Jack Bachinsky

    Jack Bachinsky

    Chief Marketing Officer

    Jack’s background includes 30 years in the franchising industry, 15 years in the health and wellness industry, and seven years with Hand & Stone. He believes this is a marketer’s nirvana – the brand positioning aligns perfectly to consumer sentiment, a great corporate team at every level that all share the same passion for the brand, and awesome franchisees who not only bring forward awesome concepts but execute on the plans we develop to perfection.

    Favorite Franchisee Phase: “Working with franchisees through every step of the way and seeing them succeed.”

    Favorite Spa Service: Swedish Massage

  • Headshot of Jarred Fajerski

    Jarred Fajerski

    Chief of Stores

    Jarred is a health and wellness industry veteran with over 20 years under his belt. He joined the Hand & Stone team in 2014 as VP of Operations and recently Senior Vice President of Operations before becoming Chief of Stores in 2021. Jarred played a crucial role in growing the department from three employees to 19 talented men and women, who are committed to scaling the team to brand growth, so that we can maintain our high standards and expectations for franchisee support. By combining an unprecedented level of quality and frequency of support with a diligent commitment to best practice harvesting and sharing, Jarred believes H&S Operations support to be unparalleled in franchising.

    Favorite Franchisee Phase: “Since I am responsible for communicating the soul of our brand and operating culture to new franchisees over 6 hours in the first two days at New Franchisee Training, I really value that exciting time for new franchisees above all.”

    Favorite Spa Service: Swedish Massage with CBD Oil
  • Headshot of Kris Smith

    Kris Smith

    Vice President of Real Estate Development

    Kris entered the franchise world in 1991 and never left. As a thirty-year veteran in the franchising industry, Kris joined the team in 2011 as Director of Real Estate and was promoted to his current position in 2014.

    Favorite Franchisee Phase: “Without a doubt working with new franchisees through the development of opening their first Hand & Stone spa. Every project is unique, and it is a pleasure to be a part of that journey with them.”

    Favorite Spa Service: Hot Stone Massage

  • Headshot of Brock Clayton

    Brock Clayton

    Chief Information Officer

    With over 15 years of industry experience, Brock has been with the company since 2008. Hand & Stone has not only allowed Brock’s to continue to advance in the technology field but has also given him the opportunity to be a business owner himself. He owns an Arizona Hand & Stone location.

    Favorite Franchisee Phase: “Conventions. It is a great time to get to know the owners and share success stories. We also get to unveil new products and services.”

    Favorite Spa Service: Himalayan Salt Massage

  • Headshot of Joe Brauer

    Joe Brauer

    Chief Technology Officer

    Joining the team in 2019, Joe has over 25 years of information technology experience in the retail space, with a focus on application development and project management.

    Favorite Franchisee Phase: “My favorite interaction with the franchisees is when I meet them in person at the Convention or other informal setting. I enjoy learning about their backgrounds and their goals for the business and seeing their enthusiasm for the Hand & Stone brand.”

    Favorite Spa Service: Hot Stone Massage

  • Headshot of Anita Wells

    Anita Wells

    General Manager

    Anita has two decades of franchising experience. Since 2008, she has been the head of marketing for all of Canada until February 2021 when she became General Manager. Anita is responsible for the Canadian operations and overseeing the national strategic marketing direction. Looking forward, she is excited to support budding entrepreneurs who are investing in themselves and the Hand & Stone franchise brand as they pursue the dream of small business ownership.

    Favorite Franchisee Phase: “Because I was involved in marketing for so many years, my heart is still in that endeavor. I would have to say the Grand Opening.”

    Favorite Spa Service: ClarityRx Facials and the ClarityRx product line

  • Headshot of Meghan Lally

    Meghan Lally

    Vice President of Operations

    Beginning her journey with Hand & Stone as a Spa Associate in our flagship store in 2007 Meghan, now VP of Operations, leads a team of 17 passionate professionals that are dedicated to supporting our franchisees. She is humbled to work alongside such talented business owners and team members. Meghan is also pursuing her MBA to further her career at Hand & Stone.

    Favorite Franchisee Phase: “Our Friends & Family launch week event, when franchisees’ friends and family are invited in for services as a practice run post-training. This is when it all comes together, the staff that was just trained can practice booking appointments, performing services, and selling memberships and ‘the dream’ is officially a reality. Every doubt in your mind dissipates and you prove to yourself what you are capable of. This day is full of so many wins and the franchisee and their team believe in the process and their ability to be successful.”

    Favorite Spa Service: Dermalinfusion Facial

  • Headshot of Lisa Rossman

    Lisa Rossman

    Vice President of Brand Experience

    After beginning her business career in the mortgage industry, Lisa realized her passion for skin care and decided to pursue the interest as a career change. After becoming a licensed skin care professional and gaining experience for a few years in the spa industry, Hand & Stone provided the perfect opportunity to leverage both her business and spa experience together. In 2012, Lisa began her career at Hand & Stone as one of the first Regional Operations Managers. Since then, she has been promoted several times, with her current role as Vice President of Brand Experience. In this position, she oversees the Massage and Facial programs, along with Front Desk Training.

    Favorite Franchisee Phase: “I love the Grand Opening week because you see all the hard work put in during pre-opening pay off for the spa owner. It is always a big celebration to introduce this business to the community- everyone loves a massage or a facial! I also love our annual conventions because the energy is super high, and the best practices exchanged amongst franchisees are so rewarding to facilitate.”

    Favorite Spa Service: Dermalinfusion with Red LED Phototherapy and NuFACE Lift, otherwise known as The Triple Threat Facial

  • Headshot of Anita Davis

    Anita Davis

    Corporate Counsel

    As Corporate Counsel, Anita is responsible for overseeing the legal affairs of Hand & Stone including litigation, vendor contracts, and franchise compliance. Prior to Hand & Stone, Anita worked in private practice as a commercial litigator representing clients in Pennsylvania and New Jersey. Anita’s prior legal experience includes construction, commodities manipulation, immigration, and healthcare litigation. Since joining the team in 2020, Anita often addresses a wide range of legal issues which allows her to be creative yet pragmatic in her approach to the practice of law.

    Favorite Franchisee Phase: “I enjoy meeting new franchisees. They are always excited to get the ball rolling.”

    Favorite Spa Service: Swedish Massage with Eucalyptus Oil

  • Headshot of Nicole Alburger

    Nicole Alburger

    Senior Director of Franchise Development

    For over 15 years, Nicole has been a part of both the franchising and the health and wellness industries. She started with Hand & Stone in May 2013 as the Franchise Development Coordinator and since then, she has had the opportunity to grow and advance into her current role. Nicole believes franchising is truly bringing a vision to life and onboarding new franchisees to execute the founder’s vision is truly fulfilling. She witnesses people realize their dreams of business ownership daily. If you are a prospective franchisee reading this bio, she looks forward to meeting you!

    Favorite Franchisee Phase: “The first introduction call with a prospective franchisee. They have just taken a huge and potential life-changing first step towards their future goals and I am lucky to be part of the process while representing an amazing brand.”

    Favorite Spa Service: Detox Facial

  • Headshot of Sarah Moudry

    Sarah Moudry

    Director of Franchise Development

    With nearly 15 years of franchising and health and wellness experience, Sarah’s learned the importance of building quality relationships and listening first. She loves hearing prospective franchisees’ life stories and genuinely enjoys helping them achieve their dreams. The Hand & Stone brand accomplishes two of her professional goals: improving the lives of others through entrepreneurship and promoting self-care & wellness.

    Favorite Franchisee Phase: “I enjoy Meet the Team Day because it is the final stage of purchasing our franchise. I appreciate the team collaboration and the magic of making new connections.”

    Favorite Spa Service: Hot Stone Massage with CBD Oil