5 Tips to Help Grow Your Hand & Stone Franchise in 2017

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Learn tips from a proven franchise owner about how he grows teamwork, dedication, and overall customer and employee satisfaction at his Hand & Stone franchise location. Our CEO Todd Leff interviews Tom Mcmenanin, who is a multi-unit Hand & Stone owner in New Jersey.

The tips Tom and Todd discuss are:

  1. How to conduct roleplays in weekly meetings to make sure everyone is on the same page and can handle customer objections.
  2. Treat all customers the same way every time.
  3. Look for individuals with a great personalities and sales abilities.
  4. Create goals for the spa associates.
  5. Create a win-win environment for both customers and employees.